Versand

Shipping Policy

Last updated: May 2026

Thank you for shopping with CALMLY 🤍

We are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping conditions.

Order Processing

All orders are processed within 5–8 business days (excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During periods of high demand, launches, promotions, or holidays, processing times may be slightly extended.

Shipping Times

Estimated delivery times may vary depending on your location.

France

Estimated delivery: 5–10 business days

Europe

Estimated delivery: 5–12 business days

International

Estimated delivery: 7–15 business days

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other external factors beyond our control.

Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear after shipment.

Customs & Import Duties

For international orders, customs fees, import duties, or local taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

CALMLY is not responsible for:

  • lost packages due to incorrect addresses

  • failed deliveries caused by customer input errors

  • unclaimed shipments

If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

Lost or Delayed Packages

While we work with trusted shipping partners, CALMLY is not responsible for carrier-related delays once the order has been dispatched.

If your package appears lost or significantly delayed, please contact us at:

hello@thecalmlycare.com.

We will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • your order number

  • clear photos of the damaged item and packaging

We will review the issue and provide an appropriate solution.

Contact

For any shipping-related questions, please contact:

hello@thecalmlycare.com.